Get Started

Privacy Policy

Effective date: 1st July 2026

Smartwave Group ("Smartwave," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit smartwavegroup.com.au (the "Site") or engage our design and marketing subscription services.

By using the Site or our services, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

  1. Information We Collect

    Information you give us directly
    • Name, email address, and phone number (via our contact forms, "Get Your Free Blueprint" opt-in, or scheduling tool)
    • Business name, industry, and details about your fuel/convenience retail operation
    • Any files, briefs, brand assets, or content you share with us when scoping or delivering a project
    • Billing and payment details when you subscribe to a Smartwave plan
    Information collected automatically
    • Basic technical data such as IP address, browser type, device type, and pages visited, collected through standard website server logs and functional cookies (see our Cookie Policy for details)
    • We do not currently use third-party analytics or advertising tracking (such as Google Analytics or Meta Pixel) on this Site. If this changes, we will update this Policy and our Cookie Policy before activating any such tools.

  2. How We Use Your Information

    We use the information we collect to
    • Respond to enquiries and provide quotes or blueprints
    • Onboard and deliver subscription services (design, signage, digital marketing, websites, campaigns, etc.)
    • Communicate with you about your account, projects, or support requests
    • Process payments and manage billing
    • Improve our Site, services, and customer experience
    • Send updates, offers, or marketing communications — only where you have opted in, and always with an option to unsubscribe
    • Comply with legal obligations

    We do not sell your personal information to third parties.

  3. How We Share Your Information

    We may share information with
    • Service providers who support our operations (e.g., hosting providers, payment processors, scheduling/booking tools, email platforms), bound by confidentiality obligations
    • Subcontractors or freelance creatives engaged to deliver specific project work, where necessary and under confidentiality terms
    • Legal or regulatory authorities, where required by law or to protect our rights, safety, or property
    • A buyer or successor, in the event of a merger, acquisition, or sale of business assets

    We do not share your information with third parties for their own independent marketing purposes.

  4. International Data Transfers

    Smartwave operates across Australia, the UAE, and India. As a result, your information may be accessed, stored, or processed in countries other than your own. Where this occurs, we take reasonable steps to ensure your information continues to be protected in a manner consistent with this Policy and applicable law.

  5. Data Security

    We use reasonable technical and organisational measures (such as secure hosting, access controls, and encrypted transmission where applicable) to protect your information from unauthorised access, loss, or misuse. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

  6. Data Retention

    We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, including to meet legal, accounting, or reporting requirements. Project files and business records may be retained for a reasonable period after a subscription ends for record-keeping purposes.

  7. Your Rights

    Depending on your location, you may have the right to
    • Access the personal information we hold about you
    • Request correction of inaccurate information
    • Request deletion of your information, subject to legal retention obligations
    • Withdraw consent to marketing communications at any time
    • Lodge a complaint with a relevant privacy regulator (in Australia, the Office of the Australian Information Commissioner — OAIC)

    To exercise any of these rights, contact us using the details below.

  8. Children's Privacy

    Our Site and services are intended for business use and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

  9. Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated version on this page with a revised "Effective date."

  10. Contact Us

    If you have questions about this Privacy Policy or how we handle your information, contact us at:
    Smartwave Group Email: hello@smartwavegroup.com.au Phone: +61 449 876 911